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Customer Success Manager - German-speaking (f/m/d)

Permanent employee, Full-time · Remote
About the role
We are looking for a hands-on Customer Success Manager who is ready to conquer the DACH Market with our leading SaaS solution. This is a great opportunity to get direct responsibility for key accounts, support our customers in becoming product experts as well as explore upselling possibilities together with our stellar sales team. deskbird is a rapidly growing tech company with lots of opportunities for fast professional growth and career progression.
You will
  • Build strong relationships with our customers and all stakeholders within the company
  • Be responsible for the success of our customers and ensure that they fully benefit from deskbird
  • Take over the planning, implementation and support of (large) customer projects
  • Be responsible for the preparation of customer meetings, kickoff and training events
  • Act as the contact person and link between our internal departments and thus make a significant contribution to the further development of our product
  • Create and continuously expand our help center and product guides for our customers
  • Assist in setting up and customizing customer systems and in customer support
  • Explore opportunities within existing customers together with our Sales team
  • Contribute your own strategies and ideas to drive our deskbird values and vision forward
  • Continue to grow the success stories of our customers
You have
  • 2+ years experience in a B2B customer success role, preferably in a SaaS environment
  • Superb communication skills in German and English
  • A proven track record of overachieving and a hands-on mentality
You are
  • Capable of quickly establishing trust with B2B customers and having conversations centered around business value with existing customers
  • Confident conducting your own kickoff and training events and being able to ask and answer questions to help drive the conversation forward
  • A highly service-oriented person, always putting customers first
  • An extraordinarily empathic personality
  • Organized and autonomous
  • Excited about working in a fast-paced startup environment
Why us?
Besides an amazing working environment, we offer very competitive salary packages including equity and up to 10k€ in annual benefits:
  • Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video of our last company summit 
  • “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
  • Visit a deskbird: deskbirds are spread across exciting areas all over Europe and beyond. We encourage everyone to visit each other and expand your travel experiences.
  • Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you nee
  • Coworking budget: Take a spot in a modern coworking space around your corner 
  • Well-being: Sometimes we need to take a break, e.g. to strengthen our mental well-being. The wellness budget is there to ease your mind on this!
  • Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
  • and many more
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About us
Deskbird helps companies to bring back culture and make hybrid work, with the most user-friendly hybrid workplace app on earth. Employees can see when their colleagues plan to come to the office and book a desk next to them in only 2 clicks. We are a remote-first team with hubs in St. Gallen, Munich, Bucharest, Sofia and Belgrade and you will have the pleasure to work with international talents from 18 different nationalities across different locations. 
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Your application!
We appreciate your interest in deskbird. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@deskbird.app.

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