Customer Success Manager

Permanent employee, Full-time · Remote

About the role
We are looking for a Customer Success Manager who is ready to being part of our mission to make hybrid work for our customers and to maximise customer value. As an early member of our customer success team, you will get direct responsibility for key accounts, support our customers in becoming product experts as well as explore upselling possibilities together with our stellar sales team. Our goal is to be the most awesome customer success organization in the history of B2B. We are a rapidly growing tech company with lots of opportunities for fast professional growth and career progression.
You will
  • Build strong relationships with our customers and all stakeholders within the company
  • Be responsible for the success of our customers and ensure that they fully benefit from deskbird
  • Take over the planning, implementation and support of (large) customer projects
  • Be responsible for the preparation of customer meetings, kickoff and training events
  • Act as the contact person and link between our internal departments and thus make a significant contribution to the further development of our product
  • Create and continuously expand our help center and product guides for our customers
  • Assist in setting up and customizing customer systems and in customer support
  • Explore opportunities within existing customers together with our sales team and get the possibility for fast career advancement
  • Contribute your own strategies and ideas to drive our deskbird values and vision forward
  • Continue to grow the success stories of our customers
You have
  • 1+ years experience in a B2B customer success role, preferably in a SaaS environment
  • A proven track record of overachieving, a hands-on mentality and strong interpersonal skills
You are
  • Proficient level of English (any other languages are a plus) 
  • An extraordinarily empathic personality
  • A highly service-oriented person, always putting customers first
  • Capable of quickly establishing trust with B2B customers and having conversations centered around business value with existing customers
  • Confident conducting your own kickoff and training events and being able to ask and answer questions to help drive the conversation forward
  • Very organized and autonomous
  • A very strong writer and spoken communicator
  • Entrepreneurial and self-motivated
  • Energized and comfortable when working in a fast-growing company
  • Enthusiastic about learning and growing a lot at deskbird
Why us?
Besides an amazing working environment, we offer very competitive salary packages including equity and up to 10k€ in annual benefits:
  • Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video of our last company summit 
  • “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
  • Visit a deskbird: deskbirds are spread across exciting areas all over Europe and beyond. We encourage everyone to visit each other and expand your travel experiences.
  • Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you nee
  • Coworking budget: Take a spot in a modern coworking space around your corner 
  • Well-being: Sometimes we need to take a break, e.g. to strengthen our mental well-being. The wellness budget is there to ease your mind on this!
  • Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
  • and many more
About us
Deskbird helps companies to bring back culture and make hybrid work, with the most user-friendly hybrid workplace app on earth. Employees can see when their colleagues plan to come to the office and book a desk next to them in only 2 clicks. We are a remote-first team with hubs in St. Gallen, Munich, Bucharest, Sofia and Belgrade and you will have the pleasure to work with international talents from 18 different nationalities across different locations. 
Your application!
We appreciate your interest in deskbird. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@deskbird.app.

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