Customer Marketing Manager (German speaking) (f/m/d)

Permanent employee, Full-time · Remote

Your mission

We are looking for a proactive Customer Marketing Manager ready to shape and scale customer engagement for our leading SaaS platform. In this exciting role, you’ll design and execute impactful customer communication strategies that inform, empower, and inspire our users. You’ll play a key role in helping customers become true product experts delivering the right content, at the right time, and at scale.

As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by top global brands, you’ll join a dynamic team driving innovation in the future of work with outstanding opportunities for growth, creativity, and impact.

In this role you will

Shape and execute our customer communication strategy across all channels from product newsletters and in-app messages to videos and campaigns.
Own the planning, creation, and performance of all customer communications, using data to continually improve reach and engagement.
Manage communication cadences and campaigns in HubSpot and Jimo, ensuring every touchpoint feels personal and on-brand.
Partner with Product Marketing, CX, and other teams to translate insights and launches into clear, valuable customer stories.
Drive automation and A/B testing to scale customer communications and optimise performance.
Build advocacy by turning happy customers into reviews, case studies, and success stories.

What you need to be successful

At least 2 years of experience in B2B customer communication or content management, ideally within the SaaS sector.
Hands-on experience with customer communication platforms such as Jimo, Customer.io, Braze, or similar tools.
Proven skills in copywriting, storytelling, and content creation with a strong eye for tone and clarity.
Excellent project management abilities, with a track record of managing multiple priorities and meeting deadlines.
A data-driven mindset, able to analyse results, segment audiences effectively, and optimise communication strategies through testing and iteration.
Experience in automating customer communication processes to improve efficiency and scalability.
Near to native-level fluency in German, accompanied by excellent proficiency in English.

What’s in it for you?

Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
Company-wide summit: Connect with the entire team at our annual summit, held in dynamic locations across Europe. Check out the video from our last company summit.
“Bursts”: Collaborate with your team face-to-face through our in-person meeting support.
Home office equipment: As a remote-first company, we support your home office setup with financial assistance to ensure you have everything you need.
Co-working budget: Work from modern co-working spaces near you with our co-working budget.
Learning and development: Invest in your future with a yearly development budget for coaching, certifications, and conferences.
Cutting-edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech, and a dynamic international work environment.

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About us

At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a remote-first team of diverse talent from 22 nationalities, with vibrant hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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Your application!

We're grateful for your interest in deskbird. Kindly complete the brief form below. If you encounter any challenges while uploading your files, please reach out to us via email at careers@deskbird.app. We're here to assist you!