(Senior) Customer Success Manager (f/m/d)

Permanent employee, Full-time · Remote

Your mission

We are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you’ll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities.

As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passionate, high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.

This role is open exclusively to candidates currently residing in Europe.

In this role you will

Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration.
Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.
Lead and manage customer projects, from planning through execution to ongoing support.
Organise and facilitate customer meetings, project kickoffs, and training sessions.
Identify and close growth and upsell opportunities within existing accounts.
Serve as the key point of communication between internal departments and customers, contributing to product improvement.
Customise and optimise customer systems to fit their specific needs.

What you need to be successful

At least 2 years of experience in a B2B Customer Success role, ideally within the SaaS industry.
Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
Customer-first mindset, recognised for empathy, proactivity, and a strong service orientation.
Analytical and solution-driven, with the ability to address challenges through practical, positive outcomes.
Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and senior stakeholders.
Native-level proficiency in English (German or French is a plus).

What’s in it for you?

Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
Company-wide summit: Connect with the entire team at our annual summit, held in dynamic locations across Europe. Check out the video from our last company summit.
“Bursts”: Collaborate with your team face-to-face through our in-person meeting support.
Home office equipment: As a remote-first company, we support your home office setup with financial assistance to ensure you have everything you need.
Co-working budget: Work from modern co-working spaces near you with our co-working budget.
Learning and development: Invest in your future with a yearly development budget for coaching, certifications, and conferences.
Cutting-edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech, and a dynamic international work environment.

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About us

At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a remote-first team of diverse talent from 22 nationalities, with vibrant hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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Your application!

We're grateful for your interest in deskbird. Kindly complete the brief form below. If you encounter any challenges while uploading your files, please reach out to us via email at careers@deskbird.app. We're here to assist you!