Customer Service Specialist (German speaking) (f/m/d)

Permanent employee, Full-time · Remote

Your mission

We are seeking a proactive Customer Service Specialist ready to make an impact with our leading SaaS solution. This is a fantastic opportunity to join our Customer Experience team and contribute to its success. In this dynamic role, you will maintain close communication with customers to boost their engagement and satisfaction. You’ll also play a key role in empowering our customers to become product experts by delivering the right information effectively and at scale.

In this role you will

Assist customers with a variety of inquiries, ensuring prompt and effective resolution.
Enhance the customer experience by promoting the value of our product through exceptional service.
Address and resolve customer complaints, continuously seeking ways to improve satisfaction.
Collaborate with the Technical Account Management and Engineering teams to handle complex issues.
Extend our internal and external knowledge sharing base.
Ensure all content is aligned with our brand voice, values, and messaging guidelines.
Act as a key liaison between internal teams, fostering communication and contributing to product development.

What you need to be successful

A minimum of 2 years of experience in B2B customer service or support, ideally within the SaaS industry.
Near-native fluency in German (both written and spoken), coupled with strong proficiency in English.
Highly empathetic, with exceptional interpersonal skills.
Strong service orientation, consistently prioritising customer needs.
Excellent organisational skills with a keen eye for detail.

What’s in it for you?

Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
Company-wide summit: Connect with the entire team at our annual summit, held in dynamic locations across Europe. Check out the video from our last company summit.
“Bursts”: Collaborate with your team face-to-face through our in-person meeting support.
Home office equipment: As a remote-first company, we support your home office setup with financial assistance to ensure you have everything you need.
Co-working budget: Work from modern co-working spaces near you with our co-working budget.
Learning and development: Invest in your future with a yearly development budget for coaching, certifications, and conferences.
Cutting-edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech, and a dynamic international work environment.

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About us

At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a remote-first team of diverse talent from 22 nationalities, with vibrant hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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Your application!

We're grateful for your interest in deskbird. Kindly complete the brief form below. If you encounter any challenges while uploading your files, please reach out to us via email at careers@deskbird.app. We're here to assist you!