Customer Relationship Manager (German speaking) (f/m/d)

Permanent employee, Full-time · Remote

Your mission

We are looking for a hands-on Customer Relationship Manager who is ready to conquer the market with our leading SaaS solution. In this exciting role, you will develop and implement effective customer communication strategies to enable and engage with our customers. The role also involves supporting our customers in becoming product experts by providing the right information at scale.

In this role you will

Develop and execute a comprehensive B2B content strategy tailored to our target audience, including product newsletters, in-app messages, and videos.
Extend our internal and external knowledge sharing base.
Ensure all content is aligned with our brand voice, values, and messaging guidelines.
Collaborate across internal teams to gather insights, staying informed on customer needs and market trends to create relevant, engaging content.
Use data-driven approaches to segment audiences, personalise communication, and improve engagement rates.
Use A/B test communication strategies and analyse results to optimise campaigns and messages.
Automate communication processes to ensure scalability and efficiency.

What you need to be successful

Minimum of 2 years of experience in customer communication or content management, ideally within the B2B SaaS space.
Experience with customer.io, Braze, or similar customer communication tools.
Near-native fluency in German (written and spoken), with excellent command of English.
Demonstrated expertise in copywriting, storytelling, and content creation.
Strong project management skills with a proven ability to juggle multiple priorities and meet deadlines.
Analytical mindset with experience using data to evaluate communication performance, segment audiences, and optimise strategies through testing.
Skilled in automating customer communication processes for enhanced efficiency and scalability.

What’s in it for you?

Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
Company-wide summit: Connect with the entire team at our annual summit, held in dynamic locations across Europe. Check out the video from our last company summit.
“Bursts”: Collaborate with your team face-to-face through our in-person meeting support.
Home office equipment: As a remote-first company, we support your home office setup with financial assistance to ensure you have everything you need.
Co-working budget: Work from modern co-working spaces near you with our co-working budget.
Learning and development: Invest in your future with a yearly development budget for coaching, certifications, and conferences.
Cutting-edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech, and a dynamic international work environment.

Apply for this job

About us

At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a remote-first team of diverse talent from 22 nationalities, with vibrant hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Apply for this job

Your application!

We're grateful for your interest in deskbird. Kindly complete the brief form below. If you encounter any challenges while uploading your files, please reach out to us via email at careers@deskbird.app. We're here to assist you!