Customer Relationship Manager (German speaking) (f/m/d)

Permanent employee, Full-time · Remote

Your mission

We are looking for a hands-on Customer Relationship Manager who is ready to conquer the market with our leading SaaS solution. In this exciting role, you will develop and implement effective customer communication strategies to enable and engage with our customers. The role also involves supporting our customers in becoming product experts by providing the right information at scale.

In this role you will

Develop and execute a comprehensive B2B content strategy tailored to our target audience, including product newsletters, in-app messages, and videos.
Extend our internal and external knowledge sharing base.
Ensure all content is aligned with our brand voice, values, and messaging guidelines.
Collaborate across internal teams to gather insights, staying informed on customer needs and market trends to create relevant, engaging content.
Use data-driven approaches to segment audiences, personalise communication, and improve engagement rates.
Use A/B test communication strategies and analyse results to optimise campaigns and messages.
Automate communication processes to ensure scalability and efficiency.

What you need to be successful

Minimum of 2 years of experience in customer communication or content management, ideally within the B2B SaaS space.
Experience with customer.io, Braze, or similar customer communication tools.
Near-native fluency in German (written and spoken), with excellent command of English.
Demonstrated expertise in copywriting, storytelling, and content creation.
Strong project management skills with a proven ability to juggle multiple priorities and meet deadlines.
Analytical mindset with experience using data to evaluate communication performance, segment audiences, and optimise strategies through testing.
Skilled in automating customer communication processes for enhanced efficiency and scalability.

What’s in it for you?

Accelerate your career growth by joining Europe's leading workplace management software company.
Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
“Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
Co-working budget: Take a spot in a modern co-working space around your corner.
Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
Access to cutting-edge technologies, high levels of autonomy, and international working environment.

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About us

Here at deskbird, we help companies all around the world manage the challenges of hybrid work. With our people-centric software solution, employees can see when their colleagues come to the office and book a desk. Admins get office insights and analyses. We are one of the fastest-growing SaaS startups and a remote-first team consisting of international and diverse talent from 22 different nationalities with hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.

We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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Your application!

We're grateful for your interest in deskbird. Kindly complete the brief form below. If you encounter any challenges while uploading your files, please reach out to us via email at careers@deskbird.app. We're here to assist you!